HOW TO SHOP LIVE ON FACEBOOK
WHEN DO YOU HOLD LIVESTREAM SALES ON FACEBOOK?
We aim to hold our Facebook Livestream sales every 2nd Friday at 8pm AEST (Sydney) to showcase all our new arrival stock, please like and follow our Facebook page and check for important announcements, live sale dates & times, FLASH SALES and important updates.
HOW DO I PURCHASE DURING A LIVE SALE?
Comment SOLD in the comment section on Facebook with the corresponding item number of the crystal you wish to purchase EG/ “SOLD 489”.
We will then sell the item to the first person WE SEE type sold on our screen (Your comment may appear first on your screen but not always first on ours - please understand that this is beyond our control).
*** Comments not made in the above format may not be accepted so please be sure to use the correct format when making a purchase
If you are new to LIVE sales please send a message to our page with your email & postal address directly after your FIRST sold comment, we need this information if you would like to keep adding to your order and for invoicing.
MY COMMENTS ARE NOT GETTING SEEN - WHAT DO I DO?
If you feel your comments are not being seen or "filtered" please try logging out of Facebook and logging back in again.
You can also reply to your original comment or try including an emoji with your SOLD comments.
Unfortunately Facebook comment filtering is beyond our control, We are sorry for this and hope that the above information will help to get your comments seen by us.
HOW LONG DO I HAVE TO PAY FOR MY LIVE SALE PURCHASES?
We will send your invoice via PayPal to the email address provided and upload a copy to our website within 48 hours of our live sales, you then have 3 days to finalise your purchase. So that's 5 days in total.
Unfortunately we cannot hold your items beyond this time frame as we need to make room for new stock and remove older stock to our storage facility for sale via our website.
CAN I PAY MY LIVE SALE INVOICE USING AFTERPAY?
Yes you can, We make all our livestream sale invoices available on our website within 48 hours of our livestream, just search your name add your invoice to cart and follow prompts to checkout where you will be able to choose Afterpay as your payment method.
CAN I ADD PRODUCTS TO MY ORDER AFTER THE LIVE SALE HAS ENDED?
Yes you can, If you see an item that was not sold during our live sale please message the page or send us an email to email@example.com prior to your invoice due date, if the item is still available we can add it to your order and update your invoice.
You can also add products that are listed for sale on our website, simply search your name or invoice number and add it to your cart and then continue shopping and adding other items, when you are done follow the prompts to checkout.
CAN I PICK UP MY ORDER?
The short answer is NO.
It’s not because we don’t want to see your beautiful faces in person, we just don’t have Public Liabilty Insurance to cover you on our premises in the unlikely event that an accident may occur. We do however have an Insurance policy that covers you at our Market stalls so if you are based in Sydney and would like to collect your orders in person get in touch with us and we will let you know where & when we will be trading at Markets. We aim to trade once Per month (Weather Permitting) as we get quite busy running our Website, Fundraising Programs and Live Sale orders to attend more often.